My daughter had just started to crawl and was having a very wiggly and cranky morning. Did I mention that she was also teething? We had just taken a stroll around the neighborhood, and I put her down for her nap. This gave me a chance to make a customer service call that I had been trying to make for a few days. Now, there are two of the things I truly hate in life:
- Customer service calls
- Wasting time
It took me several minutes to reach an operator, and when I did, I was sent back and forth to different departments. About halfway through the call, my daughter woke up from her nap, much earlier than normal, and started crying for my attention. I continued the call as I picked her up and changed her diaper.
When I finally reached a supervisor who was ready to resolve my request, my daughter began to crawl into the kitchen. I ran to catch her, with the phone in my hand. That’s when she used her baby ninja skills to reach up and press the bright red “End Call” button on my phone.
I was ready to scream
I was ready to scream, as I realized that I had lost over 30 minutes without getting my service issue resolved. Looking around my cluttered living and dining rooms, I thought how I would have to be “on” again, with no parenting breaks. I put my daughter back in the crib, let her cry, and called my wife. I told her that I didn’t think I could do “this” anymore.
Thankfully, my wife talked me off the ledge, and the rest of day was fine between my daughter and me. But that singular moment was the only time that I’ve ever regretted my choice of staying at home with the baby. I shared this story with another parent at a public library Story Time session. This wise and experienced parent mentioned a feature on my phone called “Guided Access”.
Guided Access simply means that you can disable the touch feature on your iPhone (there’s a similar feature called “Touch Lock” on android devices). It not only prevents touch from being enabled, but it can also be customized to block out specific portions of the screen, and not others. In other words, this feature could have modified the phone controls and prevented my daughter from ending my customer service call.
I’ve come to realize the importance of having these conversations with other parents and how sharing our experiences and guiding others can save us time, stress and money. I found the solution I was looking for, because a Guy Did Ask.
Here is a link to my YouTube walk through about how to prevent your child from ending your calls by using this feature. And here is an article with overview of how to enable Guided Access.
Let’s keep the conversation going.